Pioneer of customer service for short-term rental professionals since 2022
Born from the frustration of a manager who wanted his life back while offering a 5-star service to his guests.
Since 2022
Pioneer of short-term rental support
8,900+
Properties managed
€3B
Real estate assets
3 min
Response time
“I put myself in your shoes, because I was you.”
Like you, I am first and foremost a user of this service. Managing many Airbnbs and hotels, I understand the crucial importance of impeccable customer service.
That's why "Albert Service Client" was born. I sincerely believe this service can transform your life, as it transformed mine.
On a professional level, by supporting my growth. On a personal level, by freeing up time to cherish my loved ones without distraction.
More than just a tool, Albert reflects my journey and offers unmatched expertise in the market.
Gary Giunta
Founder of Albert
Our mission
To free short-term rental professionals so they can focus on what really matters.
What sets us apart
Hospitality first
We treat your guests like our own. With care, responsiveness, and professionalism.
Obsessive speed
3-minute average response time. Because your guests' impatience won't wait.
Protecting your interests
We don't just respond. We document, we resolve, we protect your business.
Operational excellence
Every process is optimized. Every detail matters. Your success is our metric.
The faces behind Albert
A passionate team, trained in the arts of hospitality, dedicated to your guests' satisfaction.
Gary Giunta
Founder
Veronica
Chief Operations Officer
Léa
Customer Success Lead
Emeraude
Agent Team Supervisor
Pascaline
Agent Team Supervisor
Gautier
Agent Team Supervisor
...and over 30 customer service agents based in France, at our offices in Narbonne, at the service of your short-term rental business.
Join
the Albert adventure
Discover how Albert can transform your rental management and give you back your freedom.