Your guests happy
You, finally free
Expert Customer Service for Short-Term Rentals 7/7, 3-minute response, complete guest management. Find your peace of mind.
Average response time
7 days a week at your guests' service
In real estate assets
Compatible with all your everyday tools
A top-notch customer service for your guests. Huge time savings for you.
Your guests receive fast, caring, and professional responses — without you having to handle it. Albert manages their requests for you and saves you hours every week.
Expert customer service 7/7
A team trained in hospitality responds to your guests with professionalism and care. No more cold chatbot responses.
3-minute response
Impatience is universal, but for your guests, it's an absolute truth. We respond fast, very fast.
Infallible AI memory
Our AI knows every detail of your properties. WiFi codes, instructions, contacts — everything centralized and instantly accessible.
Complete multichannel
We respond wherever they contact us — no message falls through the cracks.
All your channels and platforms in one interface.
Calls, SMS, Emails, WhatsApp, Platform messaging
Airbnb, Booking, Abritel, Google Vacation Rental, Expedia, …
SuperHote, Guesty, Beds24, Smily, Lodgify, Hostaway, Hospitable, Duve, …
Problem management
We don't just respond. We solve problems, collect evidence, and protect your interests.
- Lock code not generated
- Netflix connection issue
- Incomplete cleaning
- Missing bed linen
- Electricity issue
- Question about equipment
- WiFi not working
- Lost or forgotten key
- Heating or AC breakdown
- Water leak or plumbing
- Appliance breakdown
- Late check-in or difficult access
- Parking or access question
- Trash or waste sorting
- ...and much more!
Review management
We write and publish guest reviews after each stay. Your online presence stays professional, up-to-date, and reassuring for future bookers.
Write a public review
Bernard was an exemplary guest, he left the property in impeccable condition and communication was smooth throughout the stay, I recommend other hosts welcome him
Albert Call
Personalized call on arrival day. We welcome your guests, anticipate their needs, and ensure they have everything for a perfect stay.
Guest screening
We filter requests to protect you from risky profiles.
Without Albert
- Late responses to guests
- Constant stress, phone ringing
- Unread messages piling up
- Mixed reviews on platforms
- Sleepless nights during check-ins
- Disputes not handled in time
- Constant mental load
- Time wasted repeating the same info
With Albert
- 3-minute response, 7 days a week
- Total peace of mind, we handle everything
- 99.7% 5-star reviews on Airbnb (customer service)
- Reviews written and published for you
- Your nights belong to you
- Problems solved with evidence and follow-up
- Freedom regained
- Your dedicated hotel team for customer service
Everything you need to automate REALLY 100%
Choose the plan that fits your needs. Start free, upgrade to Premium when you're ready.
Albert Free
All essential tools to manage your rentals
- Centralized interface
- AI digital guide
- Albert Team guide
- Quality whitepaper
- Unlimited properties
- 7/7 customer service
- 3-minute response
- Full multichannel
- Problem management + evidence
- Guest review management
- Guest selection
- Welcome call (arrival day)
- All tools included
- Individual onboarding included
- Service starts in 1 hour
Albert Premium
i.e. €19.99/property/month
Volume discounts from 20 properties
Full customer service + all tools
- Centralized interface
- AI digital guide
- Albert Team guide
- Quality whitepaper
- Unlimited properties
- 7/7 customer service
- 3-minute response
- Full multichannel
- Problem management + evidence
- Guest review management
- Guest selection
- Welcome call (arrival day)
- All tools included
- Individual onboarding included
- Service starts in 1 hour
30-day money-back guarantee
We mean it: try Albert Premium risk-free. If within the first 30 days the service doesn't work for you, we'll give you a full refund. No justification, no long forms — just a simple message and it's done.
You try with peace of mind. We do the rest.
As a business owner and investor, how much do you value one hour of your time?
The calculation
9,000€
value of your time
569€
Albert cost / month
+8,432€
net savings / month
90h
recovered each month
What could you do with this recovered time?
Return on investment
x15.8
Not counting the opportunity cost and mental load of constantly answering the same questions...
Airbnb
« Where's the key? »
Estimate based on 3h saved per property/month
30-day guarantee
Satisfied or refunded
Service starts in 1 hour
Quick onboarding
No commitment
Cancel anytime
They chose peace of mind
Professionals who found their free time back thanks to Albert.
Video testimonials
“Honestly, I was a bit skeptical at first about delegating my messages. But Albert's team is so responsive that my guests are blown away. I easily save 5 hours a week—it's a real relief.”
Management time
Chris
Property manager
8 properties
“Managing 17 apartments on my own had become unmanageable, especially evenings and weekends. With Albert, I got my social life back while knowing my guests get a pro response in under 3 minutes.”
Average rating
Delphine
Nice Sitter
17 properties
“We've been working together for 3 years and it's become essential. They're not just a vendor—they're an extension of my team. They handle the unexpected with Olympic calm, even in peak August.”
Response time
Lola
Property manager
13 properties
“Going from 12 to 22 properties would have been impossible without them. Customer service used to take my whole day. Now I just check my analytics on my phone and everything runs smoothly. My Booking ratings have never been higher.”
Properties managed
Marc
Multi-property owner
22 properties
“I was afraid of losing the human touch, but it's the opposite. Guests feel really pampered and my ratings have soared across all platforms.”
Sophie
5 properties
“It's simple: they respond faster than I could myself. Even at 3am, guests get a precise, professional, and warm response.”
Thomas
35 properties
“The cost is negligible compared to the time freed up. It paid for itself in a week. I can finally go on vacation with peace of mind.”
Julie
10 properties
“I was afraid of losing the human touch, but it's the opposite. Guests feel really pampered and my ratings have soared across all platforms.”
Sophie
5 properties
“It's simple: they respond faster than I could myself. Even at 3am, guests get a precise, professional, and warm response.”
Thomas
35 properties
“The cost is negligible compared to the time freed up. It paid for itself in a week. I can finally go on vacation with peace of mind.”
Julie
10 properties
Frequently asked questions
We are a team of enthusiasts on a mission to make your daily life easier. Say goodbye to the mental load of managing your rental properties. Gain efficiency, flow, and freedom with Albert! Available 7 days a week, we offer a service designed and optimized to generate positive feedback from your guests, for an incredible hotel-quality experience! Albert is above all a human service that lets you give your clients a written or spoken response, without it affecting your daily life, across all rental platforms and channel managers.
Our storyHave more questions? Contact us
Ready to reclaim
your peace of mind?
Join the professionals who have delegated their customer service to Albert.
Service starts in under 1 hour.
They talk about us
30-day guarantee
Satisfied or refunded
Secure data
GDPR compliant
Certified service
Hotel quality
Secure payment
Stripe & credit card